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Thursday, 28 November 2019

8 Rules for evaluating the functionality

8 Rules for evaluating the functionality

8 Rules for evaluating the functionality - Hire A Virtual Assistant
8 Rules for evaluating the functionality

The usability check session has become an essential component of any major project in professional web development circles. Similar to focus groups in brand development and product launches, usability testing offers a rare opportunity to receive feedback from the very people that the website is aimed at-before doing anything about it is too late.

But how can you get the most out of these test sessions for usability?

1. As with any market research project
the results will only be as good as the people you are testing. Don't test your own company's people, friends and family. Go to a market research firm or a temp agency and ask them to get some profile from the participants. Make sure that the market research firm does not provide the company name or any other information that confuse the participants ' judgement.

2. Before the usability testing
initial thoughts are important as with everything in life. Every participant has to be brought to ease. Note, the usability evaluation session is often an incredibly artificial environment and we want them to act as if they were using the web at home or at work for the most useful and insightful performance.

Provide clear instructions on how to get to the site of the usability check and meet the participants at local stations if necessary. Do not use terms like' usability testing' or' market research' because they can confuse people and put them on the edge. Also, make sure the participants know how long the usability test will take and what kind of tasks they are expected to perform.

There are always legal forms to be signed after the initial greeting and welcome drinks. These are written in plain English and should be as short as possible. The last thing any usability test subject wants is to get a contract that looks like they're signing away from their soul. All you want is to reassure them that the tests are completely confidential and to allow the data generated during the test to be used as part of our results. So say that to them.

3. Starting Usability Testing 
Get the user familiar with the environment before diving into key tasks. Tell them the name and URL of the website and ask them for initial feedback on what they'd expect from the website or what they'd like to be. Note any terms or phrases they use-this not only demonstrates that you take their feedback seriously, but can also provide useful tips for key functionality or navigation as to possible labels.

Next, let them take a look at their website. Gage their first impressions before letting them get to know the site.

These few simple tasks will help convince the participant that it will not be difficult to test for usability and, perhaps most importantly, that they are not the ones being tested.

4. Choosing Tasks 
Set tasks that are essential to the success of the new site, such as: buying products Paying bills Please note that you are not looking for an ego massage. For a reason, the site was built-can your target audience do what they need to do?

Asking the user to suggest tasks is also a good idea. While this provides another indication of their expectations and requirements, new functionality or priorities may be suggested.

5. How To Word Tasks 
People tend to perform more naturally if they are given scenarios instead of instructions. You should use phrases like' Scenario A occurred when you give them tasks, and you need to ring the company as a matter of urgency-find the phone number.' This is much more than' finding the section of the site to reach us.'

6. Presenting Tasks
Only give one task at a time to the participants. They may be threatened by more than that, or their attitude to the exam can change.

If the user is required to use inputs from outside the test (e.g. an email providing the site with a password), give them these inputs in the form in which they will be submitted. This will provide useful feedback on all the process elements, rather than just the site.

7. How to Behave During Usability Testing 
You need to remember that it is the website being tested, not you or the subject. Some input you get is important-make sure this is communicated to the student. If you can't do anything, make sure you know it's not your fault.

During the test, you must remain quiet and out of sight. By providing clues, suggesting directions, or reacting to things they say or do, you must not alter the test results. All your advice has to be positive. Do not start shaking your head or huffing, though it might be tempting!

The only time you should speak is to help give an opinion to the participant, or to clarify an answer. Shut up, if in doubt!

Clients also find it difficult to be silent during assessments due to the investment made in the design. Place them in another room with an audio / video connection if your client wants to be there.

8. After the usability testing 
you should collect as much information as possible after all the tasks have been completed. Asking for the site's total views will allow you to determine how expectations have been achieved and whether the perspective of the user or site of the respondent has changed during the process.

Always ask for suggestions-not only does this show the value you place on your thoughts, but it can also provide insights into how the site can better support the user.

Finally, ask the participant about the site structure and functions they remember. Clear recall should affirm the logical structure of the page and help identify any difficulties you may have encountered with marking.

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